1. Introduction
DMH.lk Online Educational Institute ("we", "us", "our", or the "Institute"), located at No. A-08, Kachcheri Road, Ampara, Sri Lanka, is committed to protecting the privacy of students, prospective students, parents/guardians, and visitors ("you", "your") who use our dmh.lk website or enroll in our online classes/courses. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and what rights you have regarding your information.
By visiting our website, submitting an enquiry, or registering for a course with DMH.lk Online Educational Institute, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We may collect the following types of information when you interact with our website or enroll in our courses:
2.1 Personal Information
- Full name, date of birth, school and National Identity Card (NIC) number
- Contact details, including phone number, email address, and home address
- Educational background and qualifications
- Parent or guardian details, where the student is a minor
- Photographs taken for identification, certificates, or course records
2.2 Payment Information
- Course fees paid, payment dates, and payment method (cash, bank deposit, or online payment)
- Bank account or payment reference details where applicable for verifying payments
We do not store full debit/credit card numbers on our systems; any online payments are processed through the relevant bank or payment gateway.
2.3 Technical Information
- IP address, browser type, and device information when you visit our website
- Pages visited, time spent on the website, and referring website, collected through standard web analytics
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process course registrations and manage student enrollment
- To collect monthly class fees and maintain accurate payment records
- To issue certificates, receipts, and academic records
- To communicate with you regarding class schedules, fee reminders, course updates, and institute announcements
- To respond to enquiries submitted through our website, phone, or in person
- To maintain attendance records and monitor student progress
- To improve our website, courses, and overall service quality
- To comply with any legal or regulatory obligations applicable in Sri Lanka
4. How We Protect Your Information
We take reasonable administrative and technical measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:
- Restricting access to student records to authorised institute staff only
- Maintaining physical records securely at our Ampara premises
- Using secure methods to store digital records, including password protection where applicable
However, no method of storage or transmission is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
5. Sharing of Information
DMH.lk Online Educational Institute does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:
- Examination or certification bodies: where required to register you for external examinations or certifications connected to your course.
- Service providers: such as payment processors, who assist us in operating the institute and who are required to keep your information confidential.
- Legal requirements: where disclosure is required by Sri Lankan law, a court order, or a request from a government authority.
- With your consent: in any other situation where you have given us explicit permission to share your information.
6. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve your browsing experience and to understand how visitors use our website. Cookies are small text files stored on your device. You can choose to disable cookies through your browser settings; however, this may affect certain features of our website.
7. Data Retention
We retain student records, including enrolment and payment information, for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for academic record-keeping, certificate verification, and to comply with applicable legal or accounting requirements in Sri Lanka. After this period, records may be securely archived or disposed of.
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate or outdated information
- Withdraw consent for non-essential communications, such as promotional messages
- Ask us questions about how your information is used
To exercise any of these rights, please contact us using the details provided in Section 11 below. We will respond to reasonable requests within a reasonable timeframe.
9. Children's Privacy
Many of our students are minors. Where a student is under 18 years of age, we collect personal information with the involvement and consent of a parent or guardian during the registration process. Parents and guardians may contact us at any time regarding their child's information held by the Institute.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us: